JobRelay Ltd

Terms and Conditions of Service

Last updated: 5 August 2026

These Terms and Conditions govern the purchase and use of the JobRelay service.

JobRelay Ltd is registered in England and Wales under company number 15514526. Our registered-office and other corporate details are available on our Company Information page.

In these Terms, JobRelay Ltd is referred to as “JobRelay”, “we”, “us” or “our”. The business purchasing or using the Service is referred to as the “Customer”, “you” or “your”.

Business customers only

The Service is supplied exclusively for business and professional use. By purchasing or using the Service, you confirm that:

• you are acting wholly or mainly for purposes relating to your trade, business, craft or profession and not as a consumer;
• the information you provide to us is complete and accurate; and
• if you accept these Terms on behalf of an organisation, you have authority to bind that organisation.

If you do not meet these conditions, you must not purchase or use the Service.

Definitions

In these Terms:

• Billing Period means the monthly or annual period selected when the Subscription is purchased;
• Business Day means a day other than a Saturday, Sunday or public holiday in England;
• Connector Plugin means the JobRelay WordPress plugin installed on the Customer Website;
• Customer Data means information, content and personal data supplied by or on behalf of the Customer or processed through the Service;
• Customer Website means the WordPress website for which a Subscription has been purchased;
• Documentation means the technical and support documentation published by JobRelay;
• Integration Services means the initial installation, mapping and configuration work included with a Subscription;
• Job Data means job descriptions, locations, salaries, categories, consultant information and other information associated with a job;
• Order means an online purchase, order form, proposal or other written agreement under which the Customer purchases the Service;
• Posting Provider means a recruitment CRM, applicant-tracking system, job multi-posting platform, XML feed provider or other third-party system integrated with the Service;
• Service means the JobRelay hosted integration service, Connector Plugin, Integration Services, monitoring, updates and support supplied under a Subscription; and
• Subscription means the recurring right to use the Service for one Customer Website during the applicable Billing Period.

The contract between us

Your Order is an offer to purchase the Service subject to these Terms. A contract is formed when we accept the Order, confirm the Subscription or begin providing the Service, whichever happens first.

The contract consists of:

1. any Order or statement of work expressly agreed by both parties;
2. the data-processing provisions in these Terms;
3. these Terms; and
4. the Documentation.

If there is a conflict between these documents, the document appearing earlier in the list above takes priority, unless expressly stated otherwise.

Any quotation is valid for the period stated in it. If no period is stated, it is valid for 30 days.

The JobRelay Service

JobRelay connects a supported Posting Provider with a Customer Website. Depending on the Posting Provider, jobs may be pushed to JobRelay individually or retrieved by JobRelay on a schedule.

Subject to the Customer’s configuration and the capabilities of the relevant Posting Provider, the Service may:

• receive or retrieve Job Data from a Posting Provider;
• map Job Data to WordPress posts, custom fields and taxonomies;
• create, update, expire or remove jobs on the Customer Website;
• provide logs and monitoring relating to job-processing activity;
• support the transmission or attribution of applications to a Posting Provider where applicant tracking has been configured; and
• provide related support and Connector Plugin updates.

The Posting Provider remains the source of truth for Job Data. Changes made directly to a job on the Customer Website may be overwritten during a later push, synchronisation or scheduled import.

JobRelay stores jobs as native WordPress posts using the post type and mappings configured for the Customer Website. JobRelay does not ordinarily control the design, presentation, search functionality or application form used by the Customer Website.

A Subscription does not include a WordPress job board, website hosting, website maintenance, custom development or changes to third-party software unless these are expressly included in an Order.

Integration and onboarding

Following acceptance of an Order, we will contact the Customer to arrange the Integration Services.

The Customer must provide the information, access, cooperation and approvals reasonably required to complete the integration. This may include:

• temporary WordPress administrator access;
• temporary access to website files or hosting facilities;
• details of the relevant Posting Provider;
• field-mapping instructions;
• access to a suitable staging or development website; and
• coordination with the Customer’s website developer, host or Posting Provider.

Credentials must be provided using a secure method approved by JobRelay. Access should be temporary, limited to what is reasonably necessary and removed or disabled when it is no longer required.

We will restrict access to authorised personnel and use credentials only to provide, secure or support the Service.

Any integration or delivery date is an estimate unless an Order expressly states that it is binding. JobRelay is not responsible for delays caused by the Customer, its suppliers, its Posting Provider or another third party.

We may pause the Integration Services until the Customer has supplied the required information, access or cooperation.

Customer Website requirements

The Customer is responsible for ensuring that the Customer Website:

• is a supported WordPress installation;
• uses a valid HTTPS certificate;
• has a suitable jobs custom post type or compatible job-board system;
• meets the technical requirements in the Documentation;
• is hosted on infrastructure capable of receiving and processing Job Data;
• can send email reliably where email-based applicant tracking is used;
• is kept reasonably secure and up to date; and
• has a current backup and a tested restoration process.

We recommend that the Connector Plugin is installed and tested on a staging or development website before being installed on a production website.

The Customer must make a suitable backup before giving us access or authorising changes to the Customer Website. The Customer remains responsible for its general backup, continuity and disaster-recovery arrangements.

Subscriptions and permitted use

One Subscription is required for each production website receiving or displaying jobs through the Service.

For this purpose, each standalone WordPress installation and each separate site within a WordPress multisite network is treated as a separate website.

A staging or development copy of the licensed Customer Website may be used for testing without an additional Subscription, provided that it is not made available as a separate production website.

A Subscription is personal to the Customer and may not be resold, shared with another organisation or used to provide a competing integration service without our written permission.

The Customer may use the Service only for its internal business operations and in accordance with these Terms, the Order and the Documentation.

Connector Plugin and intellectual property

The Connector Plugin is made available under the GNU General Public License applicable to the version supplied with it. Nothing in these Terms restricts rights granted under that licence.

JobRelay and its licensors retain ownership of all intellectual-property rights in:

• the hosted Service and its infrastructure;
• the JobRelay name, branding and trademarks;
• the Documentation;
• our mapping, monitoring, configuration and support tools; and
• software, materials and know-how developed by or for JobRelay, subject to any applicable open-source licence.

The Customer retains ownership of its website, Job Data, Customer Data, branding and other materials it supplies to us.

The Customer grants JobRelay a non-exclusive, worldwide, royalty-free licence to receive, copy, process, transmit and otherwise use Customer Data only to provide, secure, support and improve the Service, comply with law and enforce the contract.

The Customer warrants that it has all rights, permissions and licences required for JobRelay to use Customer Data in this way.

Customer responsibilities

The Customer must:

• maintain its own contract and permissions with the Posting Provider;
• pay any charges imposed by the Posting Provider or another third party;
• ensure that Job Data and other Customer Data is accurate, lawful and does not infringe another person’s rights;
• comply with applicable employment, equality, advertising, intellectual-property and data-protection laws;
• ensure that it has an appropriate lawful basis for processing and publishing personal data contained in Customer Data;
• keep its account and access credentials secure;
• install supported Connector Plugin updates within a reasonable period after release;
• notify us before materially changing its domain, hosting, WordPress configuration, job-board system or Posting Provider;
• cooperate reasonably with support and diagnostic requests; and
• remain responsible for all activity carried out through its account and Customer Website.

The Customer must not use the Service:

• for unlawful, fraudulent, discriminatory or misleading activity;
• to publish malicious code or content that infringes another person’s rights;
• to probe, scan, circumvent or interfere with the security or operation of the Service;
• to gain unauthorised access to the Service or another customer’s systems or data;
• to introduce malware, excessive automated requests or harmful traffic;
• to reverse engineer any part of the hosted Service except where applicable law prevents that restriction; or
• in a way that could damage the Service or materially impair its availability to other customers.

Third-party services

The Service depends on WordPress, hosting providers, Posting Providers and other third-party services that JobRelay does not control.

We are not affiliated with a Posting Provider merely because the Service integrates with it. Posting Providers may impose their own terms, technical requirements and charges.

We do not warrant that a third-party service will remain available or continue to provide its current functionality. A third party may change or withdraw an API, feed, integration method or other feature without our control.

If a third-party change affects the Service, we will use reasonable efforts to adapt the integration where commercially and technically practicable. We may change, suspend or discontinue an affected integration if continued support is not reasonably possible.

Updates, maintenance and changes to the Service

We may release updates to maintain security, compatibility, performance and functionality. Connector Plugin updates are available only while the Customer has an active Subscription.

Updates are ordinarily delivered through the WordPress administration area. The Customer is responsible for arranging their installation unless managed updates are expressly included in an Order.

We may perform planned or emergency maintenance and may temporarily suspend parts of the Service where reasonably necessary.

We may modify the Service to:

• improve or add functionality;
• address security or technical issues;
• comply with legal or regulatory requirements;
• respond to changes made by a Posting Provider or other third party; or
• protect the Service and its users.

We will give reasonable notice where a planned change is likely to materially reduce core functionality, unless urgent legal, security or third-party circumstances make advance notice impracticable.

Availability and support

We will provide the Service with reasonable care and skill.

Support is available by email at support@jobrelay.io and through the support facilities on our website.

Our normal support hours are 09:00 to 17:00 UK time on Business Days. We aim to provide an initial response within 12 working hours, but this is a service target and not a guaranteed resolution time or service-level agreement.

Unless an Order expressly includes a service-level agreement, we do not guarantee that the Service will be uninterrupted, continuously available or free from every defect.

Support does not include general WordPress administration, website development, hosting support or correction of faults in third-party software unless separately agreed.

Fair use

A standard Subscription allows the Customer to process an unlimited number of genuine jobs, subject to this fair-use provision.

The Customer must use the Service in a manner consistent with ordinary recruitment, job-posting and distribution activity. The Customer must not generate duplicated, artificial, malicious or unusually intensive traffic that places an unreasonable burden on the Service.

If usage materially exceeds the normal technical profile of comparable customers or threatens the security, stability or availability of the Service, we may:

• contact the Customer to investigate the cause;
• require reasonable technical or operational changes;
• apply proportionate temporary rate limits or restrictions; or
• propose a bespoke plan or additional charge.

Except where immediate action is reasonably required to protect security or service stability, we will give written notice and a reasonable opportunity to address the issue before restricting the Service.

No additional charge will apply unless it has been expressly agreed with the Customer. If the Customer does not accept a proposed charge, either party may end the affected Subscription at the end of its current Billing Period.

Fees and payment

The Customer must pay the fees shown at checkout or stated in the Order.

Unless stated otherwise, fees:

• are exclusive of VAT and any other applicable tax;
• are payable in pounds sterling;
• are charged in advance for each Billing Period; and
• do not include fees charged by Posting Providers or other third parties.

The Customer must provide a valid payment method. The Customer authorises JobRelay and its payment provider to charge that payment method when the Subscription begins and on each renewal date.

If payment fails, we may retry the payment and ask the Customer to provide an alternative payment method. If an amount remains unpaid, we may suspend the Service after giving reasonable notice.

The Customer remains responsible for amounts that became due before suspension or termination. We may charge statutory interest and recovery costs on overdue B2B payments where permitted by law.

Payment-card information is processed by our payment provider. JobRelay does not store complete payment-card details on its own servers.

Renewal and price changes

A Subscription renews automatically for successive periods equal to the selected Billing Period unless cancelled before the next renewal date.

We will send a reasonable advance reminder before an annual Subscription renews. The Customer remains responsible for keeping its account and billing contact details current.

We may change Subscription prices from time to time. A price change will not affect a Billing Period that has already been paid.

We will give at least 30 days’ notice of a price increase. The new price will apply from the Customer’s next renewal occurring after that notice period. The Customer may cancel before the renewal if it does not accept the new price.

Cancellation and money-back guarantee

The Customer may cancel a Subscription at any time through the Subscriptions section of the My Account area or by contacting us.

Cancellation takes effect at the end of the current paid Billing Period. The Service will ordinarily remain available until then, and no further renewal payment will be taken.

A Customer purchasing its first JobRelay Subscription may request a refund within 30 days after the initial purchase if it is not satisfied with the Service or we are unable to complete the agreed integration.

To qualify for the guarantee, the Customer must:

• request the refund in writing within the 30-day period;
• have provided the access, information and cooperation reasonably required to complete the integration; and
• not have materially breached these Terms.

The guarantee applies to the initial JobRelay Subscription fee only. It does not cover third-party charges, Posting Provider fees or separately commissioned development or consultancy work.

Except for this guarantee, an express right in an Order or a refund required by law, fees are non-refundable and we do not provide credits for partially used Billing Periods.

Suspension

We may suspend all or part of the Service where reasonably necessary because:

• fees are overdue;
• the Customer has breached these Terms;
• the Customer’s use presents a security, legal or technical risk;
• suspension is required by law, a regulator or a court;
• a Posting Provider or infrastructure provider has suspended a required service; or
• continued use could damage the Service or materially affect another customer.

Where practicable, we will notify the Customer and give it a reasonable opportunity to remedy the issue before suspension. We may suspend immediately where urgent action is reasonably required.

We will restore the Service when the reason for suspension has been resolved, subject to payment of any outstanding amount.

Termination

Either party may terminate the contract immediately by written notice if the other party:

• commits a material breach that cannot be remedied;
• commits a material breach and does not remedy it within 14 days after written notice;
• repeatedly breaches the contract in a way that reasonably demonstrates an intention or inability to comply; or
• becomes insolvent, ceases trading or enters an analogous insolvency process, to the extent termination is legally permitted.

We may also terminate an affected Subscription on at least 30 days’ notice if we permanently discontinue the Service or can no longer provide a required integration. If we terminate for this reason, we will refund the unused proportion of any prepaid Subscription fee.

Consequences of termination

When a Subscription expires or terminates:

• the Customer’s right to use the hosted Service ends;
• JobRelay will stop receiving, retrieving or transmitting new jobs for the Customer Website;
• jobs already stored on the Customer Website will ordinarily remain there unless removed by the Customer;
• the Customer must remove or disable access credentials that are no longer required;
• all outstanding fees become payable; and
• Customer Data will be handled in accordance with the data-processing and retention provisions below.

Expiry or termination does not affect rights or liabilities that arose before termination. Provisions intended by their nature to continue—including provisions relating to payment, confidentiality, intellectual property, data protection and liability—will survive.

Customer Data and privacy

Each party must comply with applicable data-protection law, including the UK GDPR, the Data Protection Act 2018 and legislation that replaces or amends them.

JobRelay acts as an independent controller when it processes personal data for its own business purposes, including account administration, billing, fraud prevention, service security, legal compliance and customer communications.

Further information about this processing is provided in our Privacy Policy.

Where JobRelay processes personal data contained in Customer Data solely on the Customer’s behalf, the Customer is the controller and JobRelay is the processor. The data-processing provisions below apply to that processing.

The Customer is responsible for:

• ensuring that its instructions to JobRelay comply with data-protection law;
• providing required privacy information to data subjects;
• establishing an appropriate lawful basis for processing;
• responding to data-subject requests, with JobRelay’s reasonable assistance where required; and
• avoiding the submission of personal data that is unnecessary for the Service.

Data-processing terms

Where JobRelay acts as a processor, the subject matter, duration, purpose and scope of the processing are described under “Details of processing” below.

JobRelay will:

• process personal data only on the Customer’s documented instructions, including instructions contained in the contract, unless required otherwise by applicable law;
• inform the Customer if, in our reasonable opinion, an instruction infringes applicable data-protection law;
• ensure that personnel authorised to process personal data are subject to appropriate confidentiality obligations;
• implement appropriate technical and organisational measures proportionate to the processing and associated risks;
• assist the Customer, taking account of the nature of the processing, with reasonable requests relating to data-subject rights;
• provide reasonable assistance with security, personal-data breaches, data-protection impact assessments and regulatory consultations;
• notify the Customer without undue delay after becoming aware of a personal-data breach affecting personal data processed on the Customer’s behalf;
• provide information reasonably necessary to demonstrate compliance with these data-processing obligations; and
• delete or return personal data at the end of the Services, except where continued retention is required by law or occurs temporarily in securely protected backups.

The Customer gives JobRelay general written authorisation to appoint sub-processors. We will require each sub-processor to protect personal data under written terms providing materially equivalent protection.

Information about material sub-processors will be made available on request or through our website. We will give reasonable notice before appointing a new material sub-processor where the change is relevant to Customer Data.

The Customer may object to a new sub-processor on reasonable data-protection grounds. The parties will work in good faith to resolve the objection. If no reasonable solution is available, either party may terminate the affected Service without penalty, and we will refund the unused proportion of any prepaid fee.

JobRelay will not make a restricted international transfer of personal data unless an appropriate lawful transfer mechanism and required safeguards are in place.

The Customer may conduct one reasonable audit of relevant processing in any 12-month period, unless a personal-data breach or regulator reasonably requires an additional audit. Audits must normally begin with the review of documentation and independent assurance information, be conducted on reasonable notice, avoid unnecessary disruption and protect the confidentiality of other customers and our systems.

The Customer is responsible for its reasonable audit costs. JobRelay may charge for assistance beyond what is reasonably necessary to demonstrate compliance, unless the audit identifies a material breach by JobRelay.

Details of processing

Subject matter: Processing required to configure, operate, secure, monitor and support the JobRelay integration.

Duration: The Subscription term and any limited retention period required for backups, security, support, dispute resolution or legal compliance.

Nature and purpose: Receiving, retrieving, parsing, organising, mapping, transmitting, logging, hosting, troubleshooting, backing up and deleting data as necessary to provide and support the Service.

Categories of data subjects: Customer personnel and users; recruiters and consultants; individuals identified in Job Data; candidates and applicants where applicant-tracking functionality is configured; and users of the Customer Website whose data is incidentally accessible during authorised support.

Types of personal data: Names, business contact details, user identifiers, consultant details, information contained in Job Data, application-routing identifiers, candidate information where applicant tracking is configured, technical logs, IP addresses and website or account-access information.

Special-category data: The Service is not intended to process special-category data. The Customer must not submit special-category data unless this is necessary, lawful and expressly agreed with JobRelay.

Deletion: Personal data processed solely for the Customer will ordinarily be deleted or anonymised within 30 days after termination, except for securely protected backups, which may be retained for up to 90 days, and records that must be retained for legal or security purposes.

Confidentiality

Each party must keep the other party’s confidential information secure and must not disclose it except:

• to personnel, professional advisers and subcontractors who need it for the contract and are subject to confidentiality obligations;
• with the other party’s written permission; or
• where disclosure is required by law, a regulator or a court.

Confidential information does not include information that:

• is or becomes public without breach of the contract;
• was lawfully known to the receiving party without restriction;
• is lawfully received from a third party without restriction; or
• is independently developed without use of the other party’s confidential information.

Each party may use the other party’s confidential information only for the performance, receipt or enforcement of the contract.

Service communications and marketing

We may send communications reasonably necessary to administer the contract, including messages about onboarding, support, security, billing, renewals, service availability, price changes and legal notices.

We may send separate marketing communications about JobRelay or related products where permitted by applicable law. Marketing communications will identify the sender and provide an appropriate way to unsubscribe.

Opting out of marketing does not prevent us from sending necessary service or legal communications.

Warranties and disclaimers

Each party warrants that it has authority to enter into and perform the contract.

JobRelay warrants that it will provide the Service with reasonable care and skill and will use reasonable efforts to provide the core functionality described in the Order and Documentation.

Because the Service depends on third-party software, services and infrastructure, we do not warrant that:

• the Service will be uninterrupted or free from every error;
• every Posting Provider, WordPress plugin, theme, browser or hosting environment will be compatible;
• a third-party integration will remain available indefinitely; or
• use of the Service will produce a particular number of website visitors, applications, placements or other business results.

If the Service does not materially conform to the warranty above, the Customer must notify us with sufficient information to investigate. We will use reasonable efforts to correct the issue or provide a reasonable workaround.

Limitation of liability

Nothing in these Terms excludes or limits either party’s liability for:

• death or personal injury caused by its negligence;
• fraud or fraudulent misrepresentation;
• the Customer’s obligation to pay fees properly due; or
• any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, neither party will be liable, whether in contract, tort including negligence, breach of statutory duty or otherwise, for:

• loss of profit, revenue, sales, business or anticipated savings;
• loss of business opportunity, contracts, goodwill or reputation;
• loss or corruption of data, except for reasonable restoration costs where directly caused by that party’s breach;
• business interruption; or
• indirect or consequential loss.

Subject to the exclusions above, each party’s total aggregate liability arising out of or relating to the contract will not exceed the total fees paid or payable by the Customer for the affected Service during the 12 months immediately preceding the event giving rise to the claim.

If the event giving rise to liability occurs during the first 12 months of the Subscription, the cap will be the fees paid or payable for the first 12 months.

Nothing in these Terms limits the Customer’s responsibility for maintaining appropriate backups and business-continuity arrangements or requires JobRelay to reconstruct data that remains available from the Posting Provider or Customer Website.

Each party must take reasonable steps to mitigate any loss it suffers.

Events beyond reasonable control

Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including failures of internet or telecommunications networks, cloud infrastructure, hosting providers, Posting Providers or utilities; cyberattacks not caused by a failure to use reasonable security measures; natural disasters; fire; flood; epidemic; industrial disputes; war; civil disorder; government action; or changes in law.

The affected party must notify the other party where reasonably practicable and take reasonable steps to reduce the effect of the event.

If such an event prevents the material performance of the Service for more than 30 consecutive days, either party may terminate the affected Subscription by written notice. We will refund the unused proportion of any prepaid Subscription fee where JobRelay is unable to provide the Service.

Changes to these Terms

We may update these Terms to reflect changes to the Service, law, regulation, security requirements or our business operations.

Minor changes that do not materially reduce the Customer’s rights may take effect when published.

We will give at least 30 days’ notice of a material change where reasonably practicable. A material change will normally take effect at the Customer’s next renewal unless an earlier change is reasonably required for legal, regulatory or security reasons.

If a material change has a significant adverse effect on the Customer, the Customer may cancel the affected Subscription before the change takes effect. Where the change takes effect during a prepaid Billing Period, we will refund the unused proportion of the Subscription fee.

The revision date at the top of these Terms identifies the latest version.

Notices

Notices relating to cancellation, breach or termination must be in writing.

Notices to JobRelay may be sent to support@jobrelay.io or to the registered office shown on our Company Information page.

Notices to the Customer may be sent to the account, billing or administrative email address most recently provided to us.

An email notice is treated as received on the next Business Day after it is sent, provided that the sender does not receive a delivery-failure notification.

General provisions

Assignment: The Customer may not transfer the contract without our written permission, which will not be unreasonably withheld. We may transfer the contract as part of a genuine reorganisation, merger or sale of all or substantially all of the JobRelay business, provided that this does not materially reduce the Customer’s rights.

Subcontracting: We may use suitably qualified subcontractors to provide parts of the Service. We remain responsible for their performance to the same extent as if we performed those obligations ourselves.

Entire agreement: The contract constitutes the entire agreement between the parties concerning the Service and replaces earlier discussions, statements and understandings about it. Neither party relies on a statement not set out in the contract, although nothing excludes liability for fraud or fraudulent misrepresentation.

No partnership or agency: The contract does not create a partnership, joint venture, employment relationship or agency between the parties.

Waiver: A delay or failure to exercise a right does not waive that right.

Severability: If a provision is found invalid or unenforceable, it will be treated as modified to the minimum extent necessary. If modification is not possible, it will be removed without affecting the remaining provisions.

Third-party rights: A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

Variations: Except for updates made under the “Changes to these Terms” section, a variation must be agreed in writing by authorised representatives of both parties.

Governing law and jurisdiction

The contract and any dispute or non-contractual obligation arising out of or in connection with it are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with the contract.

Contact and complaints

Questions, support requests and complaints may be sent to support@jobrelay.io.

We will acknowledge complaints promptly and will use reasonable efforts to investigate and respond within a reasonable period.

Our registered-office and corporate details are available on our Company Information page.